Browsing articles tagged with "Precision Content Archives | Saiff Solutions"

How can Technical Writers Support Voice Automation?

Dec 6, 2018   //   by Barry Saiff   //   Blog, Concepts and Definitions  //  No Comments

What is voice automation? Voice automation enables digital devices to interact with users via sound. Chances are, if you own a smartphone, you’ve already conversed with Siri, or one of her sisters.

Voice automation is everywhere these days. It’s proven to be successful for GPS navigation programs and even home automation systems. Thanks to voice automation, we now have intelligent assistant technologies such as Siri, Alexa, Cortana, and Bixby.  The potential of voice automation doesn’t stop there. Medicine, engineering, and finance are just some of the industries that can integrate voice automation into their processes, products, and services.

Some might think that voice automation will eventually take over the functions of a technical writer. However, Saiff Solutions’ webinar with Precision Content on neuroscience, chatbots, voice, and microcontent suggests otherwise. In our previous microcontent blog, we discussed how we can narrow down content into its most simplified form through microcontent.

Microcontent

Microcontent is a unit of structured information that can be easily processed by both the human brain and machines. This is exactly what we need to feed voice automation with more precise information. Technical communicators are best equipped with the skills needed to produce voice automation-ready microcontent.

Now, how exactly can technical writers support voice automation? Here are three good ways:

  • Technical writers can identify user intent.

Technical writers are known to be experts in audience analysis, and audience analysis is the best method to identify user intent. User intent is one of the most crucial parts of microcontent. The intent declares the function of the information.

  • Technical writers can apply user intent to content.

Once technical writers get a full grasp of their audience’s intent, they can determine the writing structure needed for microcontent. According to Saiff Solutions’ and Precision Content’s webinar “The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent,” microcontent sentences change tense and perspective depending on reader intent. This shapes the authoring of your content, thus enabling voice automation to be more eloquent and conversational.

  • Technical writers can adapt to any business that  requires the development of voice automation.

Technical writers can adapt to any technical field, and the same goes for microcontent. Won’t it be interesting to experience voice automation everywhere? The adaptability of technical writers opens endless possibilities for voice automation.

Imagine the possibilities of this growing content delivery system! With voice automation, you can:

  • Expand the capabilities of AI
  • Contribute to the development of eLearning
  • Enhance your marketing and technical content

So, if you want to learn more about how voice automation can make your content shine, see our previous webinar with Precision Content here and view the slide deck here.

Watch out for our microcontent blog series on the Saiff Solutions blog page here.

Breakthrough: Saiff Solutions Kicks off LavaCon 2018!

Nov 29, 2018   //   by Barry Saiff   //   Blog, Events, LavaCon, News  //  No Comments

Lavacon 2018 at the Astor Crowne Plaza Hotel in New Orleans, LA, was the largest LavaCon yet! From October 21 to 24, over 550 content strategy experts and enthusiasts participated from all over the world. The participants were in for four days of educational and fun sessions on technical communications.

Saiff Solutions unloaded a lot of firepower in this year’s LavaCon! Barry Saiff, Founder and CEO of Saiff Solutions, was accompanied by two of our strategic partners: William Schwartz and Darryl Dobin. William Schwartz is the representative of Alpha CRC. Darryl Dobin is the representative of Fitch Group. We were also joined by Michelle McNabb, Owner and Event Marketing Strategist of Emenee Marketing and Events.

Barry’s new book, Outsourcing Technical Writing: A Primer, was available for the first time at LavaCon! The book was published on October 20, 2018 by XML Press, as part of the Content Wrangler Content Strategy Series. Barry signed copies of the book as requested by delighted recipients. In addition to Barry’s book, Saiff Solutions also debuted short videos showcasing our Multimedia and Technical Writing services.

Barry showcases his new book, Outsourcing Technical Writing: A Primer, at Mag’s 940 bar.

On Saturday, October 20, Saiff Solutions met with our partner and fellow LavaCon sponsor, Precision Content, to deepen and expand our strategic partnership. In this year’s LavaCon, we also welcomed our strategic partner and guest, Panviva, represented by Stephen Pappas. We were pleased to be situated next to our partner, Adobe.

Saiff Solutions led and hosted two breakout sessions and a workshop, and sponsored events throughout the conference. Saiff Solutions sponsored a coffee table, providing complimentary coffee for all the participants during the conference. On Sunday, October 21, at 9:00 AM, Barry spearheaded a workshop on how to effectively manage documentation teams. Participants engaged in exercises and lively conversations.

On Sunday night, Saiff Solutions also sponsored a fun opening reception at Mag’s 940 bar along Elysian Fields Avenue. Barry spoke for a couple of minutes to welcome the participants.

The reception featured a drag show by Princess Stephanie, which set the mood and paved the way to a delightful night for the 100+ speakers and conference participants.

On Tuesday, at 12:45 PM, Barry read excerpts from his new book, Outsourcing Technical Writing: A Primer outside the Astor Ballroom. During lunch, Barry led a Q&A session in the Astor Ballroom, where five people won chocolates that he brought all the way from the Philippines.

On Wednesday, at 9:00 AM, Barry went deeper into the misunderstood yet exciting world of outsourcing technical writing. A dozen people attended and the participants had a variety of experiences – from people working at outsourcing firms to managers of technical writers to technical writers. The participants shared their experiences and asked excellent questions. The breakout session was very active and informative.

Saiff Solutions is grateful to everyone who attended our events, drank our coffee, took home a book, talked to us, or in other ways made this our best LavaCon ever! We are excited by the new relationships we started and the existing relationships we deepened. To everyone we met at LavaCon, and to all of those we haven’t met yet, we stand ready to support you, assist you, learn from you, and grow with you.

If you want to know more about Saiff Solutions, let us know here. We’d love to discuss with you the latest trends and innovations in technical communication.

Saiff Solutions In The Media

- TechWhirl
- Nominated for 2015 Rice Bowl Asean Start Up

Click image to enlarge

Testimonials

“Barry [Saiff] has extensive experience both as a manager of technical writers and as a writer. As a manager, he is fair, encourages innovation, and is open to divergent points of view. As a writer, he can grasp very complex concepts and explain those concepts to end user through administrator audiences. Additionally, he has expert knowledge of all components of the documentation process, including corporate style guides, editing, writing, working with localization, and production. Barry is very much a people person and wherever he goes, he cultivates a large network of friendly yet professional relationships. He’s worked successfully with both on-site subject matter experts as well as those across the world. During my time working with Barry, he’s run a number of successful efforts to improve the usability of documentation. In one such case, he recruited a cross-functional team to overhaul the documentation based on the recommendations of this user-facing group of subject matter experts.”

Steve Anderson
Principal Technical Writer, Symantec
December 16, 2010

Read more testimonials here.