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+7 More Habits of Highly Effective Technical Writers

Aug 3, 2016   //   by Barry Saiff   //   Blog, Evaluating Technical Writers, Managing Technical Writers, Outsourcing  //  No Comments

+7 Habits cover

Here is a list of the +7 more habits of highly effective technical writers. Adopt these habits to set yourself apart from other technical writers to become a strong leader.

  1. Be a customer advocate
  2. Advocate for process improvements
  3. Care about all customer-visible content
  4. Be an effective intrapreneur
  5. Know your audience
  6. Promote appropriate technical communications methodologies, gently
  7. Keep perspective and de-stress

Learn about the details as part of the STC-Sponsored 14 Habits of Highly Effective Technical Writers Slide Deck

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Webinars: Recording – How to Motivate and Empower Globally-Competitive Content Teams

Apr 19, 2016   //   by Barry Saiff   //   Blog, How-To, Managing Technical Writers, Outsourcing, Webinars  //  No Comments

Missed Out? Join Our Live, Interactive Encore of This Webinar

We’re offering a complimentary, second chance opportunity to learn from other technical writing, content managers and other professionals from many different industries across the globe. You can also take part in interactive discussions and ask questions around your needs.

Click here for details and registration.

Infographics: 7 Elements of Respect

Apr 18, 2016   //   by Barry Saiff   //   Blog, Concepts and Definitions, How-To, Managing Technical Writers, Outsourcing, Reference Articles  //  No Comments

We’ve condensed the 21 Dimensions of Respect into a more digestible 7 elements.

Check out these 4 infographics illustrating the 7 elements!

Click on each image to expand for downloading.

BALANCE Infographic 1 of 4

BALANCE Infographic 2 of 4

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A Motivating SLAP!

Apr 1, 2016   //   by Barry Saiff   //   Blog, Concepts and Definitions, How-To, Managing Technical Writers, Outsourcing, Reference Articles  //  No Comments

Here is an acronym that summarizes the key success factors for motivating professionals:

SLAP!


Success

SUCCESS: People need successes to feel good about themselves and their work. Make sure there are small things that even the worst performer has a chance to succeed at. And then “catch them doing something good” and praise them. Your primary responsibility is to support your staff to succeed.

Learn

LEARNING: If a person is not interested in and motivated by learning, and by opportunities to learn, then they were probably not a good hire. Give your staff chances to grow. If you are creative, you will see learning opportunities everywhere, in everything.

Accurate Feedback

ACCURATE FEEDBACK: You owe this to each person on your staff. Separate emotion from fact. Separate actions and behaviors from person/identity. When someone makes a mistake, tell them. When they do something well, tell them. Do not let anything go. Be fair, precise, frequent, and helpful in providing feedback.

 Praise

PRAISE: Everyone needs praise. A study found that people need 5 times as much positive feedback as criticism to achieve their best performance. Think about that. If you are not in the habit of praising people frequently, change. (Remember, only praise accurately!)

What do you think? Have you discovered other key success factors for motivation? I’d love to know your thoughts! Please post your comments.

February 2016 News

Feb 19, 2016   //   by Barry Saiff   //   Blog, Outsourcing  //  No Comments

The Saiff Solutions Family Continues to Grow!

Here’s what’s been going on this month.

New Hires

TW More Fun In PH

Yes, Technical Writing Is That Fun!

We’ve welcomed 3 more technical writers into the family and are looking to add more! At this time, only local Tagaytay, Philippines writers are eligible for hire. View our available positions here.

More Office Space

We’ve expanded our office space to accommodate our growing headcount.

Saiff Solutions Extended Office Layout

Current Projects

MadCap FrameMaker DocZone DITA

 

Our writing department is thrilled to use the latest industry technical writing tools including:

  • DocZone to author DITA content
  • Flare to author topic based content
  • Framemaker to convert Word documents into .fm files

Posters – 7 Habits of Highly Effective Technical Writers

Feb 18, 2016   //   by Barry Saiff   //   Blog, Concepts and Definitions, Evaluating Technical Writers, How-To, Outsourcing, Reference Articles  //  2 Comments

Click on the thumbnails below to open them in a new window where you can save them.

1 Page Poster

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2 Page Poster

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See our 7 habits of highly effective technical writers aritcle here.

The 21 Dimensions of Respect

Feb 18, 2016   //   by Barry Saiff   //   Blog, Concepts and Definitions, How-To, Reference Articles  //  1 Comment

Sometimes taken for granted, RESPECT is one of a manager’s key success factors for leading productive, diverse, multi-cultural teams. The ability to deeply, broadly, and authentically respect others may not come naturally to everyone. Even if you are a “natural,” you may find these tips helpful.

RespectForForeigners

We can respect people by:

  1. Understanding them
  2. Seeking to understand before accusing
  3. Considering their feelings
  4. Listening to them
  5. Believing in them
  6. Expecting more of them than they expect of themselves
  7. Not buying into their perceived limitations
  8. Believing that they can achieve great things
  9. Being careful not to assume things about them
  10. Judging them as individuals, fairly, not as members of a group (gender, culture, etc.)
  11. Being creative about how to reduce the impact of your own biases on your decisions
  12. Hearing their unspoken concerns
  13. Knowing the signs of upset, disappointment, and anger for each person
  14. Appreciating and acknowledging them regularly, always authentically, and calibrated to give them an accurate idea about how they are doing
  15. Praise everyone: “catch them doing something well”
  16. Being responsible for your impact on them
  17. Modeling the behaviors you want to see
  18. Being as willing as you ask them to be
  19. Being careful not to blame them for your mistakes
  20. Being more responsible than they need to be
  21. When things go wrong, looking first at your own actions and way of being

Adopting a broad, global view of respect will improve morale, increase productivity, and strengthen your international business relations.

Agree, disagree? Comment below.

Join us for a special free webinar on the CARVE/SLAP/THRIVE approach to managing technical writers on April 14!  Register at the link below:

How to Motivate and Empower Globally Competitive Teams of Content Professionals

About the Author

Barry Saiff has led several small to large multicultural teams consisting of Technical Writers, Graphic Designers, Marketers, and other professionals at 7 different companies in the U.S. and Philippines. The integration of cultures has created a global knowledge base for world-class quality.

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Saiff Solutions In The Media

- TechWhirl
- Nominated for 2015 Rice Bowl Asean Start Up

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Testimonials

“Barry [Saiff] is one of those people that every company needs. He is a very efficient and productive member of any team and on top of that ensures that others feel a member of the team also. Whilst at Brightmail I got to know Barry as he was the organizer for our local toastmasters group. His energy and enthusiam encouraged this collection of diverse people to create a wonderful group experience. I would recommend Barry for any position that required trust, loyalty and a great sense of humor.”

Raj Rana
Sr Systems Engineer, Brightmail
December 27, 2010

Read more testimonials here.