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How can Technical Writers Support Voice Automation?

Dec 6, 2018   //   by Barry Saiff   //   Blog, Concepts and Definitions  //  No Comments

What is voice automation? Voice automation enables digital devices to interact with users via sound. Chances are, if you own a smartphone, you’ve already conversed with Siri, or one of her sisters.

Voice automation is everywhere these days. It’s proven to be successful for GPS navigation programs and even home automation systems. Thanks to voice automation, we now have intelligent assistant technologies such as Siri, Alexa, Cortana, and Bixby.  The potential of voice automation doesn’t stop there. Medicine, engineering, and finance are just some of the industries that can integrate voice automation into their processes, products, and services.

Some might think that voice automation will eventually take over the functions of a technical writer. However, Saiff Solutions’ webinar with Precision Content on neuroscience, chatbots, voice, and microcontent suggests otherwise. In our previous microcontent blog, we discussed how we can narrow down content into its most simplified form through microcontent.

Microcontent

Microcontent is a unit of structured information that can be easily processed by both the human brain and machines. This is exactly what we need to feed voice automation with more precise information. Technical communicators are best equipped with the skills needed to produce voice automation-ready microcontent.

Now, how exactly can technical writers support voice automation? Here are three good ways:

  • Technical writers can identify user intent.

Technical writers are known to be experts in audience analysis, and audience analysis is the best method to identify user intent. User intent is one of the most crucial parts of microcontent. The intent declares the function of the information.

  • Technical writers can apply user intent to content.

Once technical writers get a full grasp of their audience’s intent, they can determine the writing structure needed for microcontent. According to Saiff Solutions’ and Precision Content’s webinar “The Future is Now: Neuroscience, Chatbots, Voice, and Microcontent,” microcontent sentences change tense and perspective depending on reader intent. This shapes the authoring of your content, thus enabling voice automation to be more eloquent and conversational.

  • Technical writers can adapt to any business that  requires the development of voice automation.

Technical writers can adapt to any technical field, and the same goes for microcontent. Won’t it be interesting to experience voice automation everywhere? The adaptability of technical writers opens endless possibilities for voice automation.

Imagine the possibilities of this growing content delivery system! With voice automation, you can:

  • Expand the capabilities of AI
  • Contribute to the development of eLearning
  • Enhance your marketing and technical content

So, if you want to learn more about how voice automation can make your content shine, see our previous webinar with Precision Content here and view the slide deck here.

Watch out for our microcontent blog series on the Saiff Solutions blog page here.

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“Barry [Saiff] truly is a force of nature – he is a consummate professional with deep technical expertise when it comes to technical writing which lets him just “get it” right out of the box. Barry pairs very strong writing skills with the ability to easily speak both “business analyst” and “software engineer” in the same meeting. Barry was the lead information developer for my product at Symantec, and I had the utmost confidence in his abilities and work ethic. On top of all that, Barry has a wonderful sense of humor and an infectious laugh that can transform the work environment in an instance. I strongly endorse Barry’s many talents and would welcome working with him again in the future.”

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Principal Product Manager, Symantec
December 17, 2010

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