What We Do

Content Strategy & Content Management, Topic-based Authoring, Product Documentation, Software Documentation


Saiff Solutions provides complete content management and documentation services, including:

  • Content strategy consultation: Matching your organization’s goals to the creation of processes that govern the development, testing, production, delivery, presentation, evaluation, improvement, update, and retirement of content that meets the needs and expectations of all the impacted stakeholders. Includes the selection of the best tools for each process.
  • Content planning consultation: Creating the master plan for the content needed to meet your requirements, prioritizing, and planning the development and implementation of that plan.
  • Content Origination, Development, Editing, and Testing: Researching, authoring, testing, and improving content in an iterative process, to arrive at results that exceed your expectations. By using topic-based authoring and employing state-of-the-art standards, we enable you to maximize content reuse and ease of translation, as well as relevance, accuracy, and usability for each of your audiences.
  • Project and Team Management: We can provide a complete information development team, or provide team members who collaborate with and integrate into your existing team. Our offshore information developers in the Philippines can collaborate effectively with development, testing, marketing, support, training, and other teams in locations worldwide.

Saiff Solutions has expertise in developing a wide variety of documentation types, including:

  • Administration Guides: A comprehensive set of topics that provide the persons responsible for the customization, use, maintenance, and upkeep of a product with the information necessary to complete their tasks. Administration guides typically contain procedural, conceptual, and reference material, and may include process information. This content typically receives constant use, and is often the most thoroughly used content in a documentation set.
  • Installation Manuals: A set of instructions for the installation, initial testing, and deployment of a product. Typically this content is used once during initial installation, and again when additional modules or instances are installed.
  • Online Help Systems: A set of topics accessible from within the product interface that explain the use of the product. Like any other set of information, online help topics can be printed out or hosted online separately from the product as well. Typically online help includes descriptions of the product interface, and may or may not include procedures, conceptual information, and reference material. Often these types of information can be accessed from the online help via links to other online resources. Online help tends to be used frequently by users at all levels.
  • Knowledge Bases: A set of topics that relate to the same product or related products. This can be used as a catch-all term for online information that is not integrated into the product (see Online Help Systems), however a knowledge base can be provided on a USB stick, instead of being hosted online. Often a knowledge base consists primarily of technical support information, and in some cases is intended for exclusive use by support personnel. Well-constructed knowledge bases tend to be used very frequently. Knowledge bases can be designed to facilitate user input. In many knowledge bases the volume of user-generated content dwarfs the content provided by the product manufacturer.
  • Reference Manuals: A set of topics that provide detailed technical information related to the tasks that a user can accomplish using a product. Reference topics frequently include information in tabular form. Depending on the information, this content may be used very frequently or infrequently.
  • Error Message Guides: A set of topics that explain system messages, which may include errors, warnings, status changes, or other types of notifications. For each message a description of the situation, further diagnostic steps, recommended actions, and expected results can be provided. The quality of error message documentation is greatly influenced by the quality of the product message system itself. To create an effective message system, information developers should be involved in the life cycle of each message, and integrated into the message development process from the very start of development. However, the participation of product engineers/developers in the process of documenting messages is essential.
  • Configuration Guides, Integration Guides, Deployment Guides, etc.: These documents may include a variety of specific types of content that are primarily used by administrators, to support the accomplishment of specific sets of tasks, such as product customization, configuration, or tuning, and collaboration or integration with other products.
  • User Guides: A comprehensive set of topics that provide the end users of a product with the information necessary to complete their tasks. User guides typically contain procedural, conceptual, and reference material, and may include process information or tutorials. This content typically receives frequent use.
  • Quick Start Cards, Quick Reference Guides, Getting Started Cards: Concise documents, often using extensive graphics, that assist users in installing or using a product. The design, presentation, production, and delivery of these documents must be carefully planned to integrate with product delivery and satisfy user expectations.
  • Release Notes, Readme Files: These documents provide information on new product features, resolved product issues, and unresolved issues in the current product release. They may contain special configuration or installation instructions. Release notes are typically the last set of information to be finalized for product release, and for interim or patch releases may be the only information provided.
  • Technical Development Documentation: Functional specifications, user interface specifications, design documents, requirements documents, and other reference materials that record the details of the product. Typically authored by engineers, these documents provide everyone involved in the development, testing, documentation, marketing, production, sale, and support of a product with authoritative information about the workings of the product. Our information developers can assist in authoring or editing these documents, with the participation of the relevant engineering resources.
  • Developer Documentation: Programmer’s guides, SDK guides, API guides, and similar documents for partner and customer audiences. These documents explain how an engineer can modify or adapt the product, or perform tasks that are hidden from the average user.
  • Marketing Documents: White papers, data sheets, product sheets, reviewer’s guides, solution guides, product overviews, competitive matrices, and other documents primarily intended for prospective customers. These documents may include technical background information on the product category and the needs of the marketplace that the product fulfills. Good information design and graphic design is essential for these documents, as presentation sells.
  • Business Plans: These documents make the case for a company or product line, covering market size and segmentation, competition, production costs, marketing plans, sales, operating plans, development costs, support, financials, key success factors, and any other subjects essential to assessing the prospects for success of the enterprise. These documents are often used to raise investment capital, and to plan and coordinate business operations. Saiff Solutions has expertise in producing business plans for both types of purposes, including a plan that was used to raise $35 million in investment capital.

Saiff Solutions In The Media

- TechWhirl
- Nominated for 2015 Rice Bowl Asean Start Up

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“Barry [Saiff] is one of those people that every company needs. He is a very efficient and productive member of any team and on top of that ensures that others feel a member of the team also. Whilst at Brightmail I got to know Barry as he was the organizer for our local toastmasters group. His energy and enthusiam encouraged this collection of diverse people to create a wonderful group experience. I would recommend Barry for any position that required trust, loyalty and a great sense of humor.”

Raj Rana
Sr Systems Engineer, Brightmail
December 27, 2010

Read more testimonials here.