Quality Control

Quality Assurance

At Saiff Solutions, none of our writers work alone. Their work is reviewed, evaluated, and improved by others, including peer writers and a Senior Editor. Documentation is not final without the participation of a Senior Editor. Our Senior Editors are experienced software technical writers with expert knowledge of English and technology.

We also require that all procedural documentation is tested, to ensure accuracy of the procedures. This is typically accomplished by our writers via use of the software product itself, and validated by the client’s Quality Assurance staff. Procedural and feature documentation is also tested against the product user interface for accuracy.

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Testimonials

“Barry [Saiff] truly is a force of nature – he is a consummate professional with deep technical expertise when it comes to technical writing which lets him just “get it” right out of the box. Barry pairs very strong writing skills with the ability to easily speak both “business analyst” and “software engineer” in the same meeting. Barry was the lead information developer for my product at Symantec, and I had the utmost confidence in his abilities and work ethic. On top of all that, Barry has a wonderful sense of humor and an infectious laugh that can transform the work environment in an instance. I strongly endorse Barry’s many talents and would welcome working with him again in the future.”

Angelos Kottas
Principal Product Manager, Symantec
December 17, 2010

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