Quality Control

Quality Assurance

At Saiff Solutions, none of our writers work alone. Their work is reviewed, evaluated, and improved by others, including peer writers and a Senior Editor. Documentation is not final without the participation of a Senior Editor. Our Senior Editors are experienced software technical writers with expert knowledge of English and technology.

We also require that all procedural documentation is tested, to ensure accuracy of the procedures. This is typically accomplished by our writers via use of the software product itself, and validated by the client’s Quality Assurance staff. Procedural and feature documentation is also tested against the product user interface for accuracy.

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Testimonials

“Barry [Saiff] has extensive experience both as a manager of technical writers and as a writer. As a manager, he is fair, encourages innovation, and is open to divergent points of view. As a writer, he can grasp very complex concepts and explain those concepts to end user through administrator audiences. Additionally, he has expert knowledge of all components of the documentation process, including corporate style guides, editing, writing, working with localization, and production. Barry is very much a people person and wherever he goes, he cultivates a large network of friendly yet professional relationships. He’s worked successfully with both on-site subject matter experts as well as those across the world. During my time working with Barry, he’s run a number of successful efforts to improve the usability of documentation. In one such case, he recruited a cross-functional team to overhaul the documentation based on the recommendations of this user-facing group of subject matter experts.”

Steve Anderson
Principal Technical Writer, Symantec
December 16, 2010

Read more testimonials here.