Excellence in Management and Staff Retention
Unfortunately, the outsourcing industry has developed a negative reputation for management. Many firms ignore the wisdom of Sir Richard Branson’s dictum that to achieve excellent customer service, you must treat your staff like kings. As a result, their staffs turn over at very high rates.
At Saiff Solutions, we understand that our staff are our most valuable resource. We help people to develop rewarding careers as technical writers. All writers are eligible for merit-based grants of company stock after one year of service.
Our business model is based on integrity. We ensure that we keep our promises to our staff, that we comply fully with all employments laws, and that our wages and benefits are competitive and generous. This enables us to retain our writers and to ensure that we deliver what we promise to each customer, consistently.
Our location in Tagaytay, Philippines is another plus for staff retention. English is one of the two official languages of the country. Education is a major industry, with a proliferation of schools, colleges and universities. The Philippines is rich in skilled human resources, but lacks sufficient jobs for its people, particularly in locations outside of Manila. Many Filipinos seek work abroad due to the lack of gainful employment in their own country. These factors combine to provide a ready source of reliable talent for Saiff Solutions.
One of the unique benefits our staff enjoy is the use of our corporate library. We encourage writers to read extensively in English, as reading tends to improve writing skill. Our library offers thousands of books that employees can borrow. The company will buy any book, within certain guidelines, that an employee wishes to read.
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Testimonials“Barry [Saiff] truly is a force of nature – he is a consummate professional with deep technical expertise when it comes to technical writing which lets him just “get it” right out of the box. Barry pairs very strong writing skills with the ability to easily speak both “business analyst” and “software engineer” in the same meeting. Barry was the lead information developer for my product at Symantec, and I had the utmost confidence in his abilities and work ethic. On top of all that, Barry has a wonderful sense of humor and an infectious laugh that can transform the work environment in an instance. I strongly endorse Barry’s many talents and would welcome working with him again in the future.”
Principal Product Manager, Symantec
December 17, 2010
Read more testimonials here.