Product Documentation

Product Documentation

Did you ever try to read the user guide for an appliance and find that it wasn’t very helpful? Perhaps it was written in English but not very good English. Perhaps the English was good but it didn’t answer your question. Or perhaps there was no user guide at all, just a document with warnings such as “Do not use this appliance in the bathtub.” Saiff Solutions can help. If the company that makes the appliance hired us, you would instead be using a well-written, helpful guide that clearly shows you how to do what you want to do with the appliance.

Saiff Solutions can develop excellent product documentation for any kind of product. Whether it’s a toothbrush or a DVD player, a surveying tool or a tire jack, clear documentation can make the difference between effective use and complete failure for the user.

Excellent product documentation clearly answers questions such as:

  • What can I do with this product?
  • How will using this product benefit me?
  • How do I do what I want to do with this product?
  • How do I tell if this product is working correctly?
  • How do I tell if this product is not working correctly, and exactly what is wrong?
  • What should I do if this product is not working correctly?
  • What are the limitations of this product?
  • What else can I do with this product?
  • Why is this product a better solution?
  • How can I upgrade or update this product, and why should I do so?
  • What maintenance is required for this product, and how do I perform that maintenance?
  • How do I install or uninstall this product?
  • Are there special considerations for moving this product?

In order to create excellent product documentation, the technical writers at Saiff Solutions will need to answer questions such as:

  • What types of people, in what types of roles, will use this product?  For example, will managers in restaurants use the product, or cashiers in grocery stores?
  • In what contexts will people use this product?  For example, will home chefs use the product in their kitchens, or will landscape architects use the product in their offices to design large outdoor spaces?

 

Blog Archives

Latest Facebook Posts

Excellent article. Well worth 8 minutes reading. ... See MoreSee Less

View on Facebook

Saiff Solutions In The Media

- TechWhirl
- Nominated for 2015 Rice Bowl Asean Start Up

Click image to enlarge

Testimonials

“Barry [Saiff] is one of those people that every company needs. He is a very efficient and productive member of any team and on top of that ensures that others feel a member of the team also. Whilst at Brightmail I got to know Barry as he was the organizer for our local toastmasters group. His energy and enthusiam encouraged this collection of diverse people to create a wonderful group experience. I would recommend Barry for any position that required trust, loyalty and a great sense of humor.”

Raj Rana
Sr Systems Engineer, Brightmail
December 27, 2010

Read more testimonials here.