Product Documentation

Product Documentation

Did you ever try to read the user guide for an appliance and find that it wasn’t very helpful? Perhaps it was written in English but not very good English. Perhaps the English was good but it didn’t answer your question. Or perhaps there was no user guide at all, just a document with warnings such as “Do not use this appliance in the bathtub.” Saiff Solutions can help. If the company that makes the appliance hired us, you would instead be using a well-written, helpful guide that clearly shows you how to do what you want to do with the appliance.

Saiff Solutions can develop excellent product documentation for any kind of product. Whether it’s a toothbrush or a DVD player, a surveying tool or a tire jack, clear documentation can make the difference between effective use and complete failure for the user.

Excellent product documentation clearly answers questions such as:

  • What can I do with this product?
  • How will using this product benefit me?
  • How do I do what I want to do with this product?
  • How do I tell if this product is working correctly?
  • How do I tell if this product is not working correctly, and exactly what is wrong?
  • What should I do if this product is not working correctly?
  • What are the limitations of this product?
  • What else can I do with this product?
  • Why is this product a better solution?
  • How can I upgrade or update this product, and why should I do so?
  • What maintenance is required for this product, and how do I perform that maintenance?
  • How do I install or uninstall this product?
  • Are there special considerations for moving this product?

In order to create excellent product documentation, the technical writers at Saiff Solutions will need to answer questions such as:

  • What types of people, in what types of roles, will use this product?  For example, will managers in restaurants use the product, or cashiers in grocery stores?
  • In what contexts will people use this product?  For example, will home chefs use the product in their kitchens, or will landscape architects use the product in their offices to design large outdoor spaces?


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“After Symantec acquired Brightmail in 2004, Barry played key roles in integrating the information development team and their content into Symantec’s then-developing Unified Content Strategy. Barry [Saiff]’s experience, product and content knowledge, and leadership qualities helped the Brightmail team to become a trailblazer within the company. The processes, tools, and practices they helped to develop for content management are used throughout the company, thanks in large part to Barry’s participation in numerous cross-departmental teams. Barry is a natural leader who can effectively contribute to any endeavor. He has a passion for serving customers that drives him to create and evangelize process improvements and to collaborate effectively with diverse groups and individuals. I would be glad to work with Barry again.”

Alexia Idoura (nee Prendergast)
Senior Manager, Symantec
February 16, 2011

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