About

Technical Writing, Software Documentation

In the early 1980s, software documentation development was in its infancy in the USA. There were no college or university degree programs in technical communication. Many companies that developed software did not employ technical writers. Software documentation was as often written by a programmer or a secretary as by a technical writer – and it showed in the quality of the documentation. This is the environment in which our founder, Barry Saiff, began his career as a software technical writer. Over the ensuing 25+ years, Barry learned how to succeed as a technical writer in a wide variety of environments. He learned how to change a corporate culture to support the development of excellent documentation. He started several technical writing teams from scratch and led them to repeated successes.

Over the last 30 years, software documentation development has matured dramatically. One of the major facets of change is globalization. Software today may be developed by collaborating teams on 2 continents, and sold to customers in 50 countries, with documentation translated into 30 languages. While the off-shoring and outsourcing of software development has a head start, technical writing is also being done off-shore and by outsourcing companies at an increasing rate. In many of the countries where software documentation is developed today, technical writing is in its infancy, just as it was in the USA in the early 1980s. This can lead to significant problems. There is a great deal more involved in developing excellent software documentation than language skills. Saiff Solutions was created to bridge this gap, by bringing deep expertise in software documentation development gained in the USA to the low-cost environment of the Philippines. Our commitment to our customers is matched by our commitment to our employees. We train and support our staff to develop rewarding careers as technical writers. We augment our junior technical writers with the expertise of senior technical editors, who ensure that our product delights our customers, and their customers.

Testimonials

“Barry [Saiff] truly is a force of nature – he is a consummate professional with deep technical expertise when it comes to technical writing which lets him just “get it” right out of the box. Barry pairs very strong writing skills with the ability to easily speak both “business analyst” and “software engineer” in the same meeting. Barry was the lead information developer for my product at Symantec, and I had the utmost confidence in his abilities and work ethic. On top of all that, Barry has a wonderful sense of humor and an infectious laugh that can transform the work environment in an instance. I strongly endorse Barry’s many talents and would welcome working with him again in the future.”

Angelos Kottas
Principal Product Manager, Symantec
December 17, 2010

Read more testimonials here.