A Motivating SLAP!

Apr 1, 2016   //   by Barry Saiff   //   Blog, Concepts and Definitions, How-To, Managing Technical Writers, Outsourcing, Reference Articles  //  No Comments

Here is an acronym that summarizes the key success factors for motivating professionals:

SLAP!


Success

SUCCESS: People need successes to feel good about themselves and their work. Make sure there are small things that even the worst performer has a chance to succeed at. And then “catch them doing something good” and praise them. Your primary responsibility is to support your staff to succeed.

Learn

LEARNING: If a person is not interested in and motivated by learning, and by opportunities to learn, then they were probably not a good hire. Give your staff chances to grow. If you are creative, you will see learning opportunities everywhere, in everything.

Accurate Feedback

ACCURATE FEEDBACK: You owe this to each person on your staff. Separate emotion from fact. Separate actions and behaviors from person/identity. When someone makes a mistake, tell them. When they do something well, tell them. Do not let anything go. Be fair, precise, frequent, and helpful in providing feedback.

 Praise

PRAISE: Everyone needs praise. A study found that people need 5 times as much positive feedback as criticism to achieve their best performance. Think about that. If you are not in the habit of praising people frequently, change. (Remember, only praise accurately!)

What do you think? Have you discovered other key success factors for motivation? I’d love to know your thoughts! Please post your comments.

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“After Symantec acquired Brightmail in 2004, Barry played key roles in integrating the information development team and their content into Symantec’s then-developing Unified Content Strategy. Barry [Saiff]’s experience, product and content knowledge, and leadership qualities helped the Brightmail team to become a trailblazer within the company. The processes, tools, and practices they helped to develop for content management are used throughout the company, thanks in large part to Barry’s participation in numerous cross-departmental teams. Barry is a natural leader who can effectively contribute to any endeavor. He has a passion for serving customers that drives him to create and evangelize process improvements and to collaborate effectively with diverse groups and individuals. I would be glad to work with Barry again.”

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February 16, 2011

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